Privacy Policy

PIFU Clinic

Effective Date: 1st January 2025

At PIFU Clinic, we respect your privacy and are committed to protecting the confidentiality and security of your personal information.

As a medical aesthetic and dermatology clinic located in Ipoh, Perak, PIFU Clinic provides personalised, evidence-based medical aesthetic treatments and skin health services. We understand that information relating to your health, appearance, treatment history, and personal concerns is private and sensitive.

This Privacy Policy explains how PIFU Clinic collects, uses, stores, and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA), Malaysia.

1. Information We Collect

When you visit PIFU Clinic, contact us, or receive treatment from us, we may collect the following information:

Personal Information

  • Full name

  • Age and date of birth

  • Gender

  • Contact number

  • Email address

  • Address or location information

  • Identification information where required

Medical Information

To provide safe and appropriate medical care, we may collect:

  • Medical history

  • Allergies

  • Current medications

  • Previous procedures or treatments

  • Skin concerns and conditions

  • Treatment suitability information

  • Consultation notes

  • Treatment records

  • Progress assessments

  • Before-and-after photographs

Online and Communication Information

We may also collect information provided through:

  • Website enquiry forms

  • Online booking forms

  • WhatsApp conversations

  • Social media messages

  • Email communication

  • Feedback forms

2. How We Collect Your Information

Your personal data may be collected through:

  • Patient registration forms

  • Medical consultation forms

  • Treatment consent forms

  • Appointment bookings

  • Website enquiries

  • WhatsApp enquiries

  • Social media communication

  • In-clinic consultations and treatments

3. Why We Collect Your Information

PIFU Clinic collects and uses your personal data for the following purposes:

Medical Assessment and Treatment

To:

  • Understand your skin and medical concerns

  • Assess treatment suitability

  • Provide safe and personalised treatment plans

  • Maintain accurate medical records

  • Monitor treatment progress and outcomes

Clinic Administration

To:

  • Schedule appointments

  • Contact you regarding appointments or treatments

  • Process payments and invoices

  • Maintain clinic records

  • Provide customer support

Treatment Improvement

To:

  • Review treatment outcomes

  • Improve patient experience

  • Maintain quality and safety standards

Communication and Marketing

With your consent, we may contact you regarding:

  • Clinic updates

  • Educational information

  • New treatment services

  • Events

  • Promotions and offers

You may choose to withdraw marketing consent at any time.

4. Medical Records and Confidentiality

Your medical information is treated as confidential.

PIFU Clinic limits access to patient information only to authorised personnel who require the information for:

  • Medical consultation

  • Treatment delivery

  • Clinic administration

  • Patient safety

We do not sell, rent, or trade your personal information to third parties.

5. Before-and-After Photography Policy

Photographs may be taken during your consultation or treatment journey for:

  • Medical assessment

  • Treatment planning

  • Monitoring treatment progress

  • Clinical documentation

Your photographs will only be used for educational or marketing purposes with your separate consent.

Allowing the use of photographs for educational or promotional purposes is completely voluntary and will not affect your treatment, consultation, or relationship with PIFU Clinic.

You may choose:

☐ Medical documentation only
☐ Educational purposes
☐ Website/social media marketing purposes

6. Disclosure of Personal Information

Your information may only be disclosed when necessary, including:

  • Healthcare professionals involved in your care

  • Authorised PIFU Clinic team members

  • Service providers supporting clinic operations

  • Regulatory authorities where required by law

We take reasonable steps to ensure third parties handling your information maintain appropriate confidentiality and security.

7. Protection of Personal Data

PIFU Clinic takes reasonable measures to safeguard your personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Unauthorised disclosure

We regularly review our processes to improve the protection of patient information.

8. Retention of Information

Your personal information and medical records will be retained only for as long as necessary for:

  • Continued medical care

  • Proper clinical documentation

  • Compliance with professional and legal requirements

When information is no longer required, appropriate measures will be taken for secure disposal.

9. Website Cookies and Analytics

Our website may use cookies or similar technologies to:

  • Improve website functionality

  • Understand visitor behaviour

  • Improve user experience

  • Measure website performance

  • Support online communication and marketing activities

You may manage cookie settings through your browser.

10. Third-Party Services

PIFU Clinic may use third-party platforms to support our services, including:

  • Website hosting services

  • Appointment management systems

  • Communication platforms

  • Payment services

  • Social media platforms

These platforms may have their own privacy policies regarding the handling of personal information.

11. Your Rights Under PDPA Malaysia

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Withdraw consent for certain uses of your information

  • Ask questions regarding how your personal data is handled

Requests can be made by contacting PIFU Clinic.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

PIFU Clinic
Ipoh, Perak, Malaysia

Website: www.pifuclinic.com

Email: pifuclinic@gmail.com

Phone / WhatsApp: +60 18-2122 210

Updates to This Privacy Policy

PIFU Clinic may update this Privacy Policy from time to time to reflect changes in our services, operations, or legal requirements.

The latest version will always be available on our website.

By providing your personal information to PIFU Clinic, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and management of your personal data as described above.